At soju23, we believe gambling should be entertaining, not problematic. We provide tools and resources to help you maintain control and gamble responsibly.
soju23 is strictly for individuals aged 21 and above. We verify the age of all account holders and enforce a zero-tolerance policy for underage gambling. If you are under 21, do not attempt to access our services.
soju23 is committed to promoting responsible gambling and preventing problem gambling among our players. We recognize that while the majority of people gamble responsibly as a form of entertainment, for some individuals, gambling can become problematic and lead to harmful consequences. Our responsible gaming program is designed to provide you with the tools, information, and support needed to maintain control over your gambling activity.
Responsible gaming means gambling in a way that is safe, controlled, and within your means. It means treating gambling as entertainment rather than a way to make money or solve financial problems. It means understanding the odds, setting limits before you play, and never chasing losses. At soju23, we provide comprehensive responsible gaming tools that allow you to set boundaries on your gambling activity and take breaks when needed.
We believe that informed players make better decisions. That's why we provide clear information about the risks of gambling, the odds of our games, and the warning signs of problem gambling. We also train our customer support team to recognize potential problem gambling behaviors and to provide appropriate assistance and referrals to professional help services when necessary.
Our responsible gaming program is built on four key principles: prevention through education and awareness, early intervention when warning signs appear, support for players who need help controlling their gambling, and continuous improvement of our policies and tools based on industry best practices and player feedback.
Problem gambling, also known as gambling addiction or compulsive gambling, is a progressive disorder characterized by increasing preoccupation with gambling, loss of control over gambling behavior, and continuation of gambling despite negative consequences. Problem gambling can affect anyone regardless of age, gender, education, or income level.
It's important to recognize the warning signs of problem gambling in yourself or others. If you answer yes to several of the following questions, you may have a gambling problem:
If you recognized yourself in any of these descriptions, we encourage you to seek help immediately. Problem gambling is a treatable condition, and recovery is possible with the right support.
If gambling is no longer fun and is causing stress, financial problems, relationship difficulties, or emotional distress, it's time to seek help. Contact our support team immediately if you need assistance activating self-exclusion or other protective measures.
Contact Support: [email protected] | Available 24/7
We provide a comprehensive suite of tools to help you maintain control over your gambling activity. These tools are available through your account settings or by contacting customer support. All requests to activate responsible gaming tools are processed immediately.
Set daily, weekly, or monthly limits on how much money you can deposit into your account. Once a limit is reached, you will not be able to deposit additional funds until the time period expires. Increases to deposit limits take effect after 24 hours to allow you time to reconsider; decreases take effect immediately.
Set maximum loss limits over daily, weekly, or monthly periods. When you reach your loss limit, you will be prevented from placing further bets until the time period resets. Loss limits help prevent chasing losses and gambling more than you can afford to lose.
Set a maximum time limit for each gambling session. When your time limit is reached, you will be automatically logged out of your account. Session time limits help prevent excessive gambling and remind you to take breaks.
Take a break from gambling for a specified period (24 hours, 7 days, 30 days). During a time-out, you will not be able to log in to your account or place any bets. Time-outs are useful if you feel you need a short break to reassess your gambling behavior.
Permanently or temporarily exclude yourself from soju23 for periods ranging from 6 months to permanent. During self-exclusion, your account will be closed, you will not be able to create new accounts, and you will not receive any marketing communications. Self-exclusion is the strongest protective measure and is recommended if you believe you have lost control over your gambling.
Enable periodic reminders that display how long you have been gambling and your net win/loss for the session. Reality checks help maintain awareness of time and spending while gambling.
Activating responsible gaming tools is simple and can be done in two ways:
Contact our customer support team via email at [email protected] or through live chat, available 24/7. Our support team can help you activate any responsible gaming tool immediately. Self-exclusion requests made through customer support are processed within minutes.
Important Notes:
Set a budget before you play and stick to it. Only gamble with money you can afford to lose, never with money needed for bills, rent, food, or other essentials.
Set time limits for your gambling sessions. Take regular breaks and don't let gambling interfere with work, sleep, relationships, or other responsibilities.
Never chase losses. If you lose, accept the loss and stop playing. Trying to win back losses usually leads to bigger losses.
Don't gamble when upset, depressed, or under the influence of alcohol or drugs. Emotions and substances impair judgment and lead to poor decisions.
Balance gambling with other activities. Gambling should be one form of entertainment among many, not your only hobby or interest.
Understand the games you play. Learn the rules and odds. Remember that all casino games have a house edge, meaning the odds are always in the house's favor over time.
Don't borrow money to gamble and don't use credit cards for deposits. Only gamble with cash you have available.
Keep perspective. Gambling is entertainment, not a way to make money or solve financial problems. Treat any winnings as a bonus, not expected income.
soju23 has a strict policy against underage gambling. All users must be at least 21 years of age to register and use our services. We employ multiple verification methods to ensure compliance with age restrictions, including identity document verification during account registration and random age verification checks.
Parents and guardians should monitor their children's internet usage and ensure that minors cannot access gambling websites. We recommend the following steps to protect minors in your household:
If you suspect a minor has accessed soju23 or created an account, please contact us immediately at [email protected]. We will investigate and take immediate action, including account closure and refunding of any deposits.
If you or someone you know is struggling with problem gambling, help is available. Recognizing that you have a problem is the first and most important step toward recovery. There are many resources and support services available in Indonesia and internationally:
Remember, seeking help is a sign of strength, not weakness. Recovery from problem gambling is possible, and thousands of people have successfully overcome gambling addiction with proper support and treatment. Don't wait until the problem becomes worse—reach out for help today.
Our customer support team is trained to assist with responsible gaming concerns and can help you activate protective measures on your account. We treat all responsible gaming inquiries with the utmost seriousness and confidentiality.
Ways to Contact Us:
When contacting support about responsible gaming concerns, please provide your account details and clearly state what assistance you need. Our team will process your request immediately and provide guidance on the available tools and resources.
If you wish to self-exclude, inform customer support, and your account will be closed within minutes. You will receive confirmation via email, and all marketing communications will cease immediately.
Set daily, weekly, or monthly deposit limits to control your spending. Changes take effect immediately or after 24 hours.
Take a break for 24 hours, 7 days, or 30 days. Your account will be temporarily inaccessible during this period.
Exclude yourself from soju23 for 6 months or permanently. This is the strongest protective measure available.
Set maximum loss amounts for daily, weekly, or monthly periods to prevent chasing losses.
Control how long you play in each session. You'll be logged out automatically when your time is up.
Receive periodic reminders showing your session time and net win/loss to maintain awareness.
Our support team is available 24/7 to help you activate responsible gaming tools or provide information about problem gambling resources.
Remember: Gambling should be fun. When it stops being fun, it's time to stop.